When setting up your email software, you require the following parameters:
Recommended Email Setting :
IOS/ Mac OSX : Apple Mail AutoConfig
Unsupported POP3 settings
For Username, please use the full email address as the username.
For example, if your pop email account is email@example.com, please use "firstname.lastname@example.org" as the username to connect to the Mail server.
Incoming mail setting
For those who wish to pop mails using a secure mail, you'll be glad to know that VOOJU has enabled SSL/TLS pop3 at port 995. The steps to setup secure pop depends on the email software that you are using. Please consult your email software's help section.
Outgoing mail setting
For SMTP (outgoing mail) setting, you must enable SMTP AUTH. This is necessary for Vooju to authenticate that you are a Vooju customer before allowing you to use our mail server to send outgoing mails. For instructions on enabling for SMTP AUTH, please consult your email software's documentation.
Supported /Tested Email software:
- Microsoft Outlook Express (check the SSL options in the Mail setting advanced tab)
- Microsoft Outlook (check the SSL options in the Mail setting advanced tab)
- Mozilla Thunderbird
- Qualcomm Eudora
- Apple Mail
If you encounter trouble sending or receiving emails, the first thing you should do is to ensure that your email client software is configured properly as advised above.
If you are sure that you have configured your email client software properly, then you would have no problems sending or receiving emails from Vooju's mail server. If you encounter errors, they are likely to be due to some form of failure to contact Vooju's mail server and that source of the problem is likely to be linked to your computer, your network, or Internet Service Provider's configuration. We attempt to list some of the common problems below.
Antivirus software that has been known to cause this problem includes products by the following vendors:
If you have enabled secure POP3 (SSL POP3)and have trouble receiving emails, you should first try to disable it.
Some anti-virus software may work properly after you have disabled SSL.
If disabling SSL does not solve the problem, then you have to disable the email scanning function of your anti-virus software. Please check with your system admin or software helpfiles on the procedures.
Configure your firewall software to grant access to the Internet for your email client software. In addition, make sure port 25, 110 and 995(if you use secure POP3) are open for your computer to contact Vooju's mail servers. Check with your system admin or software helpfiles on the procedures.
Firewall software that has been known to cause this problem includes products by the following vendors:
If your network uses a router, it may also be running a firewall software. Do check that the router firewall software is not causing problems.
Blocking by ISP
The safest way to get connected is to use Vooju's Webmail as a temporarily workaround to send/receive emails while connected to that particular ISP. Webmail listens on port 443 (SSL) so if your ISP allows you to view http and https websites, webmail will work for you.
Alternatively you can modify the outgoing smtp port number to port 2500 or 587. If the ISP does not block these ports, you can then send mails successfully. However, do note that Outlook and Outlook Express may not support SSL on port 2500 or 587 so if you have SSL turned on and have trouble sending emails, please turn it off.
As yet another alternative, you ask your ISP if:
To troubleshoot if it is a network issue, you can connect your laptop or PC to another ISP and try. If the laptop or PC is able to connect properly via an alternative network, then there is something in your first network that is causing the problem.
To troubleshoot if it is a laptop/PC problem, you should use another laptop/PC to test with the same email setup settings.